Make the right first impression while keeping your building safe. All Cover Services Limited delivers professional, SIA-licensed Front of House Security for corporate offices, multi-tenant buildings, hotels, co-working spaces, public buildings, and premium retail developments across the UK. Our officers blend concierge-level service with vigilant protection—welcoming guests, managing access, and responding quickly to risks without disrupting day-to-day operations.
We understand that reception and lobby areas are both customer touchpoints and security-critical zones. Our teams operate to your brand standards while enforcing clear, compliant procedures for visitors, contractors, and deliveries. From lobby presence and visitor management to CCTV oversight and emergency support, our front of house service is tailored, discreet, and accountable—with measurable KPIs and transparent reporting.
What Our Front of House Security Covers
Typical duties are adapted to your site risk profile, visitor volumes, and brand guidelines:
- Reception & Meet-and-Greet: professional welcome, wayfinding, and switchboard/concierge support.
- Visitor Management: pre-registration, ID verification, badge printing, NDAs (where required), escorts, and compliant sign-in/out.
- Access Control: monitoring turnstiles/doors, tailgating prevention, pass resets, and temporary access administration.
- Contractor & Deliveries: RAMS/permit checks (as policy dictates), loading bay coordination, and back-of-house access control.
- CCTV & Control Desk Support: observational monitoring, incident tagging, and evidence preservation in line with UK GDPR.
- Emergency Response: evacuation/invacuation support, fire panel liaison, first-aiders (on request), and blue-light coordination.
- Customer Care & Brand Protection: complaint handling, VIP hosting, and service recovery in a calm, courteous manner.
- Daily Logs & Reporting: issue registers, lost-property handling, incident statements, and KPI dashboards.
Sectors We Support
Our front of house officers work across a range of environments nationwide:
- Corporate Headquarters & Multi-Tenant Offices
- Hotels, Serviced Apartments & Mixed-Use Developments
- Co-working & Innovation Hubs
- Public Buildings & Cultural Venues
- Healthcare, Education & Professional Services
- Premium Retail & Showroom Environments
How We Work
A clear, brand-safe process built for consistency and accountability:
- 1) Site Survey & Brand Brief: understand visitor journeys, risk points, building systems, and desired tone of service.
- 2) Assignment Instructions (AIs): documented post orders covering opening/close, access rules, VIP handling, emergencies, and comms.
- 3) Team Selection & Induction: SIA-licensed officers selected for communication skills; on-site induction with uniform/appearance standards.
- 4) Technology Integration: VMS (visitor management systems), access control, radios, badge printers, turnstiles, and CCTV protocols.
- 5) Supervision & KPIs: scheduled audits, service reviews, satisfaction scores, and continuous improvement actions.
People, Training & Standards
Officers are SIA-licensed, vetted, and trained in customer service, conflict management, and de-escalation. Supervisors receive additional instruction in incident command, statement taking, and evidence handling. We align with UK GDPR, equality and diversity policies, and building-specific rules (e.g., photographic permissions, confidentiality, and VIP protocols). Optional skills include ACT (Counter-Terror) Awareness, first aid, fire marshal, and disability-aware service.
Technology & System Integration
We work seamlessly with your building systems: visitor management, access control (cards, QR, or mobile credentials), turnstiles, intercoms, ANPR for vehicle access (where installed), and CCTV. Officers follow documented data-handling procedures for ID checks, visitor photos, and incident evidence, ensuring legal, proportionate, and auditable security.
Benefits for Your Organisation
Front of house is the gateway to your brand. Our approach delivers:
- Professional First Impressions: polite, well-presented officers who reflect your values from the moment guests arrive.
- Safer, Smoother Access: reduced tailgating, clearer flows, and fewer bottlenecks at busy times.
- Risk Reduction: early identification of suspicious behaviour and quick, proportionate interventions.
- Operational Confidence: consistent procedures, compliant logs, and transparent KPIs.
- Flexible Cover: reception, concierge, and gatehouse support scaled to peak hours, events, and tenant changes.
Our Services Include
Choose a single service or a blended package with manned guarding or mobile patrols:
- Reception desk staffing and switchboard support
- Visitor pre-registration, ID checks, and badge management
- Access control for tenants, contractors, and vendors
- Back-of-house controls, key management, and parcel handling
- CCTV observation and incident reporting in line with policy
- Emergency assistance: evacuation/invacuation and first response
- VIP hosting, meeting room escorts, and event cover in the lobby
Service Benefits
With All Cover Services Limited, you gain a front-line team that protects people, property, and reputation while enhancing the guest experience. Our officers are carefully selected for communication and discretion, ensuring procedures are followed without friction and every interaction feels professional and reassuring.
Frequently Asked Questions
Can officers wear our brand uniform?
Yes. We can provide smart, unbranded uniforms or align with your dress code to maintain a consistent brand presence at reception.
Do you handle data securely during check-in?
Absolutely. Visitor data is processed in line with UK GDPR and your own retention policies. We brief officers on privacy, consent, and disclosure rules.
Can the same team cover evenings or events?
Yes. We can extend cover for late receptions, tenant events, or weekend access, and blend with stewarding or manned guarding as required.
Speak With Our Front of House Team
Elevate your welcome and strengthen your security. Contact All Cover Services Limited for a tailored Front of House Security plan that reflects your brand, controls access effectively, and keeps your building operating safely and smoothly.